Refund policy

💛 POPCHIE Return & Exchange Policy

Welcome to the POPCHIE family!
We put a lot of love into designing and creating every piece, and we want your experience with us to be smooth, happy, and worry-free 💛
If something doesn’t work out, don’t worry — we offer an easy and transparent 15-day return window.

🗓️ Return Window (Important)

You can request a return within 15 days from the date of delivery.

Any return request raised after 15 days will not be eligible for return, exchange, or refund.

🔁 How to Return (Easy & Automated)

We offer a completely self-serve return process — no emails or follow-ups required.

👉 Start your return here:
https://popchie.com/apps/return_prime

Steps:

Enter your Order Number and registered mobile number/email
Select the item(s) you wish to return and choose a reason
Your request will be auto-approved and a pickup will be scheduled

💰 Refund Options (For Most Orders)

(Applies to the majority of POPCHIE orders, which are typically below ₹2,000)

✅ Option 1: Store Credit (Recommended)

100% of item value refunded
No deductions
Valid for 1 year

💳 Option 2: Refund to Original Payment Method

Refund = Item value minus restocking fee
Restocking Fee: 5% of item value or ₹99 (whichever is higher)

📌 Shipping charges are non-refundable in all cases, including prepaid orders.

⏳ Refund Timelines & RRN Details

Refunds are processed only after the product reaches our warehouse and passes quality checks.

For Store Credits

• Added within 2 working days after QC approval

For Original Payment Refunds

• Initiated within 7 working days after QC
• You’ll receive an RRN (Refund Reference Number) once processed
• Final credit timeline depends on your bank

📦 Quality Check (QC) Guidelines

To be eligible for a return:

Item must be unused, unwashed, and unworn
All original tags and labels must be intact
Product must be returned in its original condition and packaging

Items that fail QC will be shipped back to the customer and will not be eligible for a refund.

🚚 Reverse Pickup Availability

Reverse pickup is available for most pin codes across India.

If your location is non-serviceable, you may be requested to self-ship the product to our warehouse.
In such cases, we will reimburse up to ₹99 as store credit once the return is received and approved.

👉 To initiate your return:
https://popchie.com/apps/return_prime

🎁 Combo / Offer Orders

For combo or promotional offers (such as Buy 2 Get 1):

Returning part of the order will void the combo benefit
Refund will be recalculated based on the full price of items retained

⭐ Special Note: Orders Above ₹2,000 (Bulk / High-Value Orders)

Orders with a total value above ₹2,000 are treated as bulk-value orders.

For these orders:

Refunds are issued only as Store Credit
No deductions on product value
Store credit is valid for 1 year (365 days)
Shipping charges remain non-refundable, even for bulk orders

❓ Frequently Asked Questions (FAQs)

Q: I paid via Cash on Delivery (COD). How will I get my refund?

For COD orders, you will receive a payout link (via Razorpay or Cashfree) or be asked to share your bank details through the return portal.
Refunds are processed within 7 working days after QC approval.
You may also choose Store Credit for a faster refund.

Q: I used a discount coupon. What will my refund be?

If you used a coupon, your refund will be calculated based on the discounted price you actually paid, not the MRP.

Q: Can I return Sale or Clearance items?

Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
Please check the product description before placing your order.

Q: Why is there a restocking fee for bank refunds?

This small fee helps cover logistics, repackaging, and payment gateway charges, allowing us to keep our prices fair for everyone 💛

Q: How do I use my Store Credits?

Your store credits are linked to your registered email or phone number and will automatically appear at checkout when you place your next order.