Refund policy

💛 POPCHIE Return & Exchange Policy

Welcome to the POPCHIE family!
We put a lot of love into designing and creating every piece, and we want your experience with us to be smooth, happy, and worry-free 💛
If something doesn’t work out, don’t worry — we offer an easy and transparent 15-day return window.

🗓️ Return Window (Important)

You can request a return within 15 days from the date of delivery.

Any return request raised after 15 days will not be eligible for return, exchange, or refund.

🔁 How to Return (Easy & Automated)

We offer a completely self-serve return process — no emails or follow-ups required.

👉 Start your return here:
https://popchie.com/apps/return_prime

Steps:

  1. Enter your Order Number and registered mobile number/email

  2. Select the item(s) you wish to return and choose a reason

  3. Your request will be auto-approved and a pickup will be scheduled

💰 Refund Options (For Most Orders)

(Applies to the majority of POPCHIE orders, which are typically below ₹2,000)

✅ Option 1: Store Credit (Recommended)

  • 100% of item value refunded

  • No deductions

  • Valid for 1 year

💳 Option 2: Refund to Original Payment Method

  • Refund = Item value minus restocking fee

  • Restocking Fee: 5% of item value or ₹99 (whichever is higher)

📌 Shipping charges are non-refundable in all cases, including prepaid orders.

Return Pickups via Return Label (Closed-Box Collection)

If a customer opts for a return using a return label provided by POPCHIE, whereby a courier representative is arranged to collect the parcel, the following terms shall apply:

  1. Closed-Box Collection: All return pickups are treated as closed-box collections. The courier representative is responsible only for collecting the sealed parcel and will not open, count, inspect, or verify the items contained inside it at the time of pickup.

  2. Customer's Responsibility: The customer is solely responsible for ensuring that the correct items are packed and handed over for return. All components of a product must be included, such as both the top and bottom of a co-ord or cord set, along with any complimentary items, gifts, accessories, or other items originally supplied with the order, wherever applicable.

  3. Incomplete or Incorrect Returns: If any item, component, or complimentary item is found to be missing or incorrect upon receipt and inspection at our warehouse, a second return pickup will not be arranged. The customer will be responsible for sending any missing item(s) to our warehouse independently, at their own expense. Return or refund processing may be withheld until the missing item(s) are received, subject to the applicable return terms.

  4. Video Evidence Recommended: Customers are strongly advised to record a continuous video showing the items being packed, the parcel being sealed, and/or the sealed parcel being handed over to the courier representative. This footage may be requested to help resolve any dispute regarding missing, incorrect, or incomplete items. Customers are responsible for retaining this evidence, as the courier representative does not verify the contents of the parcel during collection.

⏳ Refund Timelines & RRN Details

Refunds are processed only after the product reaches our warehouse and passes quality checks.

For Store Credits

• Added within 2 working days after QC approval

For Original Payment Refunds

• Initiated within 7 working days after QC
• You’ll receive an RRN (Refund Reference Number) once processed
• Final credit timeline depends on your bank

📦 Quality Check (QC) Guidelines

To be eligible for a return:

  • Item must be unused, unwashed, and unworn

  • All original tags and labels must be intact

  • Product must be returned in its original condition and packaging

Items that fail QC will be shipped back to the customer and will not be eligible for a refund.

🚚 Reverse Pickup Availability

Reverse pickup is available for most pin codes across India.

If your location is non-serviceable, you may be requested to self-ship the product to our warehouse.
In such cases, we will reimburse up to ₹99 as store credit once the return is received and approved.

👉 To initiate your return:
https://popchie.com/apps/return_prime

🎁 Combo / Offer Orders

For combo or promotional offers (such as Buy 2 Get 1):

  • Returning part of the order will void the combo benefit

  • Refund will be recalculated based on the full price of items retained

⭐ Special Note: Orders Above ₹2,000 (Bulk / High-Value Orders)

Orders with a total value above ₹2,000 are treated as bulk-value orders.

For these orders:

  • Refunds are issued only as Store Credit

  • No deductions on product value

  • Store credit is valid for 1 year (365 days)

  • Shipping charges remain non-refundable, even for bulk orders

❓ Frequently Asked Questions (FAQs)

Q: I paid via Cash on Delivery (COD). How will I get my refund?

For COD orders, you will receive a payout link (via Razorpay or Cashfree) or be asked to share your bank details through the return portal.
Refunds are processed within 7 working days after QC approval.
You may also choose Store Credit for a faster refund.

Q: I used a discount coupon. What will my refund be?

If you used a coupon, your refund will be calculated based on the discounted price you actually paid, not the MRP.

Q: Can I return Sale or Clearance items?

Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
Please check the product description before placing your order.

Q: Why is there a restocking fee for bank refunds?

This small fee helps cover logistics, repackaging, and payment gateway charges, allowing us to keep our prices fair for everyone 💛

Q: How do I use my Store Credits?

Your store credits are linked to your registered email or phone number and will automatically appear at checkout when you place your next order.